ORDER RETURNS AND REFUNDS
We want you to be completely satisfied with your purchase.
Returns may be requested within 14 days of delivery. Items must be unworn, unused, undamaged, and returned in their original packaging.
To begin a return, please contact us at info@shopinstone.com with your order number and reason for return. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original form of payment. Please allow several business days for your bank or credit card provider to process the refund.
Personalized and engraved items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Original shipping charges are non-refundable.
If your order arrives damaged or incorrect, please contact us as soon as possible after delivery and include photographs of the item and packaging so we can assist you.
We reserve the right to refuse returns that do not meet the conditions above.
TERMS AND CONDITIONS
These Terms and Conditions govern your use of the Instone website and your purchase of products from Instone. By accessing this website or placing an order, you agree to these terms.
Products and Availability
We make every effort to accurately display product descriptions, colors, materials, dimensions, pricing, and availability. Because jewelry may contain natural materials and gemstones, slight variations may occur.
Product availability is subject to change without notice. We reserve the right to limit quantities, discontinue products, or cancel orders where necessary.
Pricing
All prices are listed in U.S. dollars unless otherwise stated.
We reserve the right to change prices at any time. In the event of an obvious pricing or product information error, we may cancel or correct an order before fulfillment.
Applicable taxes and shipping charges will be calculated at checkout.
Orders
Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel an order for reasons including suspected fraud, pricing errors, product availability, payment issues, or incorrect customer information.
If an order is canceled after payment has been processed, the appropriate refund will be issued.
Personalized and Engraved Items
Customers are responsible for reviewing all engraving and personalization details before submitting an order.
Personalized or engraved products are created according to the information provided by the customer and are considered final sale except where an item is damaged, defective, or produced incorrectly.
Instone is not responsible for errors in personalization submitted by the customer.
Shipping
Delivery dates are estimates and are not guaranteed.
Instone is not responsible for delays caused by shipping carriers, weather, customs, incorrect addresses, or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
Returns and Refunds
Returns and refunds are governed by our Order Returns and Refunds Policy above.
Intellectual Property
All content on this website, including photographs, graphics, logos, text, designs, branding, and other materials, is owned by or licensed to Instone and may not be copied, reproduced, distributed, or used without permission.
Website Use
You agree not to misuse this website, interfere with its operation, attempt unauthorized access, distribute malicious software, or use the website for unlawful purposes.
Limitation of Liability
To the fullest extent permitted by applicable law, Instone will not be liable for indirect, incidental, special, or consequential damages resulting from your use of this website or products purchased through it.
Nothing in these terms limits any rights that cannot legally be excluded.
Changes to These Terms
We may update these Terms and Conditions from time to time. Changes will become effective when posted on this website.
Contact
Questions regarding these Terms and Conditions may be sent to:
info@shopinstone.com
PRIVACY POLICY
Instone respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, and the circumstances in which it may be shared.
Information We Collect
When you visit our website, place an order, create an account, contact us, or sign up for communications, we may collect information including:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order and purchase information
- Payment-related information
- Device and browser information
- IP address
- Website activity and interactions
Payment information may be processed directly by Shopify, payment processors, or other third-party providers and may not be stored directly by Instone.
How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Process payments and refunds
- Provide customer service
- Communicate about orders
- Prevent fraud and unauthorized transactions
- Improve our website and customer experience
- Maintain business records
- Comply with legal obligations
- Send marketing communications where permitted
You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.
Shopify
Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services.
Shopify may process personal information as part of providing its services to us.
Service Providers
We may share information with companies that help us operate our business, including:
- Ecommerce providers
- Payment processors
- Shipping and fulfillment providers
- Jewelry manufacturers and suppliers
- Analytics providers
- Marketing and advertising providers
- Customer service providers
These companies may access information only as necessary to provide their services or as permitted by law.
Cookies and Analytics
Our website may use cookies and similar technologies to operate the site, remember preferences, analyze website activity, and improve our services.
Certain technologies may also be used for advertising or marketing purposes.
You may be able to manage cookies through your browser settings or other privacy controls made available on our website.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, or information regarding how your data is used.
To submit a privacy request, contact us at [your customer service email].
We may need to verify your identity before completing certain requests.
Children's Privacy
Our website is not intended for children under the age required to provide valid consent under applicable law, and we do not knowingly collect personal information from children.
Security
We use reasonable measures designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will be posted on this page.
Contact
For questions about this Privacy Policy or your personal information, contact:
Instone
info@shopinstone.com